The bank set up a ‘contractor hub’ with the help of SAP to function as a single place to source, engage and manage its 2,000 strong contingent workforce.
Despite the ongoing turbulence, businesses are taking steps, not only to recovery, but toward a more resilient future in which greater flexibility and visibility render them less vulnerable to disruption.Īt the Commonwealth Bank of Australia (CBA), these steps include investing in digital transformation, with a focus on procuring and managing external workers such as specialist contractors. One year into its grip on the global economy, COVID-19 continues to disrupt job markets, with new volatility arising from overstretched health-care systems, emerging variants of the virus, and uneven distribution of vaccines. But even firms far along in their digital strategies have much to gain from applying cloud-based tools more broadly and deeply to managing the external workforce, writes Chris Willcocks, Head of Intelligent Spend Management, SAP ANZ. Stronger reliance on data, analytics and automation helps procurement leaders make better-informed decisions and respond faster to emerging risks.
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